This is great! Seems we ranked top in a 2011 customer satisfaction survey. Here’s the rundown if you don’t feel like reading the whole article at CUNA: CU Overall Satisfaction came in at 83% with the financial industry average at 70%. Not bad, right? And that was just for credit unions and smaller banks with less than 300 branches. When you got into the Bank of America territory, the number dropped to 56%. Banks have their work cut out for them, huh?